{{ 'fb_in_app_browser_popup.desc' | translate }} {{ 'fb_in_app_browser_popup.copy_link' | translate }}

{{ 'in_app_browser_popup.desc' | translate }}

Return Policy


  • **[Appreciation Period Policy]**


    According to the Consumer Protection Law, **This is us** offers you a 7-day appreciation period starting from the day after the product is delivered. This period is for you to assess whether you wish to purchase the item, and is not intended for you to test the product. For certain types of products (e.g., leather watch bands), after use, they may become scratched or damaged, which could affect resale value. Therefore, we recommend checking and evaluating the product before use. 


    You may request a return and refund within the appreciation period. However, please note that the returned product must be in its original condition, including all items, gifts, accessories, packaging, and accompanying documents or materials. If the integrity is not maintained, **This is us** reserves the right to refuse your return and refund request.


    Customized products made according to the consumer's request are not eligible for the 7-day appreciation period return policy.


    **[Return Process]**


    If you wish to return a product within the 7-day appreciation period (including national holidays), please contact us via our official LINE account and provide your name and phone number. Once we receive your request, our customer service team will process it. If the return is not due to a major defect in the product, the buyer will need to bear the return shipping cost. After confirming the receipt of the returned product, the refund will be issued. Please ensure that the returned product includes all items, gifts, accessories, packaging, and accompanying documents or materials in their original condition.


    When returning the product, please use the original packaging to package the item. If the original packaging is lost, please use another suitable box. Do not attach any stickers or write on the original packaging. If the returned product is missing parts or is damaged, **This is us** reserves the right to adjust the refund amount based on the extent of damage or refuse the return request.


    To protect your rights, if the product you ordered has defects, you must request a refund or exchange within 7 days of receiving the product. **This is us** will offer a full refund or provide unconditional exchange or return service. Shopping credits used as payment will not be reissued for returns or exchanges.


    **[Exchange Process]**


    If you receive a product with defects or damages, you are entitled to unconditional exchange or return service.


    If you wish to exchange a product, please contact customer service via the official LINE account within 7 days of receiving the product (including national holidays). Provide your name and phone number, and once we receive your request, our customer service team will handle it.


    If you want to exchange any item after receiving your order, and it is not due to a major defect, the buyer is responsible for the return shipping cost. After confirming receipt of the item and shipping cost, **This is us** will send out the exchanged item.


    When exchanging a product, please use the original packaging to package the item. If the original packaging is lost, please use another suitable box. Do not attach any stickers or write on the original packaging. If the product you wish to exchange is missing parts or is damaged, **This is us** reserves the right to refuse your exchange request based on the extent of the damage.


    **Customer Service Contact:** LINE ID: @thisisus


    ---